The following payment methods are possible:
- Apple Pay
- Google Pay
- PayPal
- Prepayment by bank transfer
- Credit card payment
Shipping conditions
Orders over 50.- EUR are free of shipping costs. Below that, a flat-rate shipping fee of EUR 3.50 applies. This applies throughout Europe!
You can test the item for up to 30 days. Return shipping is also free of charge if the return takes place within Germany.
The exact conditions can be found in the cancellation policy.
Frequently Asked Questions About Shipping and Payment
For a direct bank transfer, please use the following account details:
Account holder: RS Innovation GmbH
IBAN: DE42700400410240066100
BIC: COBADEFFXXX
Bank: Commerzbank AG
Please include the order number in the payment reference.
The goods are shipped automatically from a warehouse in Germany. Therefore, please check that your details are correct before paying. Especially if the address data was taken directly from Paypal, Google Pay or Apple Pay.
We ship 99% of our orders via DHL because it is the most reliable shipping option.
In rare cases, packages are shipped from an Amazon warehouse. In such cases, the shipping carrier is chosen at random (e.g., Hermes or Amazon Logistics).
Our products are always in stock unless otherwise noted and will be shipped as soon as possible.
Once your order has been shipped, you will receive a tracking number via email.
Yes, please enter your DHL Post number in the "Company" field. Please enter the Packstation number in the "Street" field.
Yes, shipping is free to all 27 member states for orders of 50 EUR or more.
Of course! Install and try it out in any case. A return is always possible within 30 days.
Germany:
Please send us a brief email. We will send you a link to a free return label.
Outside Germany:
Unfortunately, we cannot generate a return label for returns outside Germany and therefore cannot offer free return shipping. Please send the product to our address, preferably with tracking.
Please understand that, especially during the peak season, it may take a few days to process your refund.